This policy outlines how Superior Hydroponics (“we,” “us,” or “our”) handles the processing and shipment of your orders.
1. Order Processing Time
We prioritize getting your products to you quickly.
- Standard Processing: Orders are typically processed and prepared for shipment same day or next day when the store is open.
- Weekend/Holiday Orders: Orders placed on weekends or holidays will be processed when the store reopens on the next business day.
2. Shipping Options and Carriers
Shipping costs are calculated at checkout based on your delivery address, product dimensions, and weight.
We utilize the following carriers and shipping methods:
| Shipping Option | Carrier(s) Used | Estimated Delivery Time |
| Standard Delivery | USPS / UPS (via Pirate Ship) | Typically 3–5 business days |
| Express Delivery | USPS / UPS (via Pirate Ship) | Typically 1–2 business days |
Please note: Estimated delivery times are provided by the carrier and are not guaranteed by Superior Hydroponics.
3. In-Store Pickup
We offer a convenient option for local customers:
- You may place your order online and select In-Store Pickup at checkout to avoid shipping fees.
- You will be notified via email when your order is ready for collection at our Ohio location.
4. Lost or Damaged Packages
We take responsibility for ensuring your order arrives safely.
- Insurance: All packages are shipped with $100 of included insurance through the carrier (USPS or UPS).
- Action: If your order is lost or damaged during transit, please contact us immediately. Superior Hydroponics will reship the order to you at no extra cost and handle the claim process with the carrier.
5. International Shipping
Superior Hydroponics may ship orders internationally, please contact us before placing an international order to make sure we can send to your country.cvcv
