This Privacy Policy explains how Superior Hydroponics (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from superior-hydroponics.com (the “Site”) or use our services.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when placing an order, contacting us, or signing up for marketing communications. The types of personal information we collect include:
- Contact Information: Your name, email address, phone number, and shipping address.
- Transaction Information: Details about the products you purchase.
- Payment Information: Payment details, which are used to process your order.
Note on Tracking: Superior Hydroponics does not use any third-party analytics tools (such as Google Analytics or Facebook Pixel) or tracking cookies to monitor your browsing activity on our Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and manage your orders, including packaging, shipping, and delivery of products.
- Customer Service: To respond to your inquiries, questions, and requests for support.
- Marketing Communications: To send you marketing emails and updates, provided you have opted in to receive them.
- Internal Operations: To maintain our records and ensure the efficient operation of our business.
3. Sharing Your Information
We only share your personal information with third parties necessary to complete your transactions and fulfill our business operations. We do not sell or rent your personal information to third parties.
- Payment Processing: We share your payment information with our payment processor, LightSpeed Finance, solely for the purpose of completing your transaction. We do not store your full credit card details on our servers.
- Shipping Carriers: We share your name and shipping address with our shipping carriers, including USPS and UPS (via Pirate Ship), to generate labels and deliver your order.
4. Your Rights and Data Deletion
You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected or deleted.
If you wish to have your data permanently deleted from our system, please send a specific request to:
We will take steps to delete your data where required by law and where it does not compromise our ability to fulfill open orders or meet essential legal obligations.
5. Jurisdiction and Governing Law
Superior Hydroponics is based in Ohio, United States. This Policy is governed by the laws of the State of Ohio. We do not actively currently target or market services to residents of the European Union (EU) or California, and therefore this Policy does not include provisions specific to GDPR or CCPA/CPRA.
